Return & Refunds

At Simon Wanders, we value your satisfaction and aim to provide quality outdoor and travel products. If there is an issue with your order, we’re here to help.

📦 1. Eligibility for Returns

You may request a return within 3 days of receiving your order, but only under the following conditions:

• The product is damaged, defective, or incorrect.

• The product is unused, in original packaging, and includes all accessories and tags.

• Proof of purchase (order confirmation or receipt) is required.

We do not accept returns for:

• Products damaged due to misuse or negligence.

• Minor color or design variations caused by screen or lighting differences.

• Change-of-mind after delivery.

🔁 2. How to Request a Return

To initiate a return, please contact us within 3 days of delivery by emailing:
📧 [email protected]

Please include the following:

• Your name and contact number

• Order ID and product details

• Reason for the return

• Photos of the product showing the issue (if applicable)

💵 3. Refunds

Since we only accept Cash on Delivery (COD):

• Refunds will be made via bank transfer or UPI after the returned product has been received and inspected.

• Once approved, refunds are processed within 7 business days.

• Refunds will be issued only to the customer who placed the original order.

Note: Refunds will not be issued if the return is found to be invalid or the product is not in acceptable condition.

🚚 4. Return Pickup Process

If your return is approved:

• We will schedule a pickup at the original delivery address.

• Please ensure the product is securely packed in its original packaging.

• Return pickup must be completed within 5 days of approval.

❗ 5. Cancellations

You may cancel your order before it is shipped by contacting us immediately at [email protected]. Once shipped, the order cannot be canceled.

📩 Contact Us

If you have questions about our return and refund policy, please contact:
📧 [email protected]